Krowne is Open for Business: COVID-19 Update

Frequently Asked Questions

General

Our faucets and small items typically come with a barcode label. Every item’s barcode will begin with 822196, which is unique to Krowne. The last part of the barcode will be the item’s 5 digit model number, followed by a check digit calculated by the barcode generator. For example, model # 12-812's barcode will be 822196128128.

Our faucets and small items typically come with a barcode label. Underbar equipment is not usually bar-coded, however it can be provided if desired.

Yes, our casters fit a variety of other manufacturer's equipment. Please refer to our cross-reference search to find the right caster for your model.

For underbar equipment (not refrigeration), the serial number contains the month and date the equipment was built. For example, if you have serial number 100300060009. The first two digits are “10”, indicating it was built in October. The last two digits are “09”, indicating it was built in 2009. The rest of the numbers are not related to the date built.

The type of stainless steel we use does not rust. Any rust is usually caused by some other material coming in contact with the stainless steel and transferring rust onto it. This can be cleaned with an AJAX and water mixture or a product like Barkeeper’s Friend and a sponge. Always clean in the direction of the grain.

Plumbing

A vacuum breaker is an attachment commonly placed on a bibcock valve, toilet, or urinal flush valve, that prevents water from being siphoned backward into the public water system. This prevents contamination should the public water system's pressure drop. The backflow preventer is a more complex valve that accomplishes much the same purpose. A check valve, clack valve, non-return valve or one-way valve is a mechanical device, a valve, which normally allows fluid (liquid or gas) to flow through it in only one direction. Check valves are two-port valves, meaning they have two openings in the body, one for fluid to enter and the other for fluid to leave.

A Commercial Series faucet will have knob style full turn handles. A Royal Series faucet will have paddle style ¼ turn handles with a built-in ceramic cartridge valve.

All Commercial Series items are covered by a 90 day warranty from date of purchase. All Royal Series items have a 1 year warranty.

All kitchen faucets are installed with a 1.8 GPM aerator, with an optional 2.2 GPM aerator included. All restroom faucets are installed with a 0.5 GPM aerator. All hand sink faucets are installed with a 1/2 GPM aerator. All Pre-Rinses are installed with a 1.2 GPM aerator with a flow rate of 60 PSI.

Refrigeration

The 5 year warranty is for the compressor only, which is part of the condensing unit.

The type of coolant will dictate the type of expansion valve needed. The system will default to 134A if not specified.

Both types of units have 1 year manufacturers warranty.

Galvanized steel.

Refrigeration parts come with a 90 day warranty.

Underbar

5-1/2" (inches)

Our condiment trays are attached to our ice bins by hanging on the back splash. Since each series has a different size splash it is necessary to be series specific.

All workstations are pre-drilled. You may request to have a unit pre-drilled for an additional cost.

Yes. These are meant for hanging on another Royal Series single speedrail to make it a double, not to hang onto the piece of equipment itself.

Underbar and hand sinks are made of 20 gauge stainless steel.

We use 1-5/8” diameter legs on all underbar.

We use universal ice bin cover model numbers for full and partial sliding covers. Use the appropriate model number for the partial or full cover and specify with a note which ice bin it will be used for.

Shipping

Yes, we build our crates here. There will be additional charges. Example: For 1 bar sink we would charge an additional $30.

The most that can go into one box is five (5).

Our LTL freight ships at class 125.

We ship nationwide and utilize various Freight companies to meet our needs for each region, so transit times may vary.

Our underbar ships from the main building at 100 Haul Road, Wayne, NJ. Our plumbing items ship from our new warehouse down the street at 400 Newark Pompton Turnpike, Wayne NJ.

We will ship to Canada.

150 lbs.

Return authorization must be requested within 90 days. No returns are to be made to Krowne without first obtaining a return authorization. No returns will be accepted by Krowne without such prior authorization. Returns are subject to a 25% restocking fee. Returns must be shipped back to the factory freight prepaid. Items returned must be in new complete resalable condition. Items made to customers specifications or specially ordered may not be returned. Royal Series underbar and any underbar production items are non-returnable as they are made-to-order.

We try to ship all in stock items within 24-48 hours of receiving the order. Generally, if an order is received before 12pm ET, we will try to ship same day.

Ice Bins

Standard Series: #10 5/8” Sheet Metal Screws. Royal Series: #12 5/8” Sheet Metal Screws. These are not supplied by Krowne.

A partial cover is required if the ice bin has bottle wells, leaving space on each side for those to sit in the bin. A full cover will cover the entire ice bin from front to back and left to right; Bottle wells cannot be used with this cover.

You need a 1-1/2” x 1” ST bushing, which should be carried at most/all plumbing and hardware stores. ST stands for “socket by thread”.

Ice bins come with 2 bottle wells, so use model number C-43 to order a 2 pack. A 6 pack can be ordered with model number C-21.

Refer to the Ice Bin Leak Test manual. Click Here.

A 1/2 inch tap can be used on Ice Bins with cold plates if threading becomes stripped.

Low Lead Compliance

Previously, lead free has been classified as an 8 percent maximum weighted average lead content in products that contact drinking water as well as faucets used on hand sinks and underbar equipment. However, two states — California (AB1953) and Vermont (S-152) — have passed new legislation that limits the amount of lead in certain plumbing fixtures to 0.25 percent.

Effective January 1, 2010, only plumbing and piping products that meet the new low lead requirements may be sold in California and Vermont. Although other states have not yet been affected and may continue to sell their current NSF approved products, a few states are in the process of trying to enact similar low lead legislations. It is expected that most states will adopt comparable regulations in the future.

The Plumbing Manufacturers Institute (PMI) has disclosed that due to advancements in materials and the manufacturing process, lead levels have been reduced to negligible amounts. Presently, old pipes and copper plumbing system components used to distribute water is the main contributor of very small amounts of lead in water.

All Krowne plumbing fixtures have always met the National Sanitation Foundation (NSF) standards for lead content. In order to adhere to the new standards in California and Vermont, Krowne has introduced a new low lead product line that fully complies with the new requirements. The product line will carry the new NSF/ANSI Standard 61- G certification mark.

Most items are currently in stock and available for immediate shipment. In order to eliminate confusion, Krowne has added an L to the end of the model numbers for the new low lead fixtures. For example, a low lead 14-812 is a 14-812L. All low lead products will be marked on their packaging with an easily distinguishable low lead green frog logo.

California State Assembly: www.assembly.ca.gov
NSF International (NSF): www.nsf.org
International Association of Plumbing and Mechanical Officials (IAPMO): www.iapmo.org
Plumbing Manufacturers Institute (PMI): www.pmihome.org
Plumbing-Heating-Cooling Contractors Association (PHCC): www.phccweb.org
Vermont Department Of Health: http://healthvermont.gov/enviro/lead/links.aspx
Vermont Office Of Attorney General: http://www.atg.state.vt.us
Legislation Across The Country: www.weareleadfree.net
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