General
What is a UPC barcode?
Every item can be bar-coded. Every item’s barcode will begin with 822196, which is unique to Krowne. The last part of the barcode will be the item’s 5 digit model number, followed by a check digit calculated by the barcode generator. For example, model # 12-812's barcode will be 822196128128.
Do you provide UPC codes on your merchandise?
Our faucets and small items typically come with a barcode label. Underbar equipment is not usually bar-coded, however it can be provided if desired.
Can your casters fit on other manufacturers’ units (ovens, ranges, fryers)?
Yes, our casters fit a variety of other manufacturer's equipment. Please refer to our cross-reference search to find the right caster for your model.
I have my serial number. How do I know when the equipment was built?
For underbar equipment (not refrigeration), the serial number contains the month and date the equipment was built. For example, if you have serial number 100300060009. The first two digits are “10”, indicating it was built in October. The last two digits are “09”, indicating it was built in 2009. The rest of the numbers are not related to the date built.
The stainless steel appears to have rust on it. How do I clean it?
The type of stainless steel we use does not rust. Any rust is usually caused by some other material coming in contact with the stainless steel and transferring rust onto it. This can be cleaned with an AJAX and water mixture or a product like Barkeeper’s Friend and a sponge. Always clean in the direction of the grain.
Plumbing
What is the difference between backflow preventers, check valves, and vacuum breakers?
A vacuum breaker is an attachment commonly placed on a bibcock valve, toilet, or urinal flush valve, that prevents water from being siphoned backward into the public water system. This prevents contamination should the public water system's pressure drop. The backflow preventer is a more complex valve that accomplishes much the same purpose. A check valve, clack valve, non-return valve or one-way valve is a mechanical device, a valve, which normally allows fluid (liquid or gas) to flow through it in only one direction. Check valves are two-port valves, meaning they have two openings in the body, one for fluid to enter and the other for fluid to leave.
How do I know what series faucet I have?
A Commercial Series faucet will have knob style full turn handles. A Royal Series faucet will have paddle style ¼ turn handles with a built-in ceramic cartridge valve.
What products are covered under warranty and for how long?
All Commercial Series items are covered by a 90 day warranty from date of purchase. All Royal Series items have a 1 year warranty.
What is the flow rate of a faucet?
All kitchen faucets are installed with a 1.8 GPM aerator, with an optional 2.2 GPM aerator included. All restroom faucets are installed with a 0.5 GPM aerator. All hand sink faucets are installed with a 1/2 GPM aerator. All Pre-Rinses are installed with a 1.2 GPM aerator with a flow rate of 60 PSI.
Refrigeration
Is the condensing unit covered under the 5 year warranty?
The 5 year warranty is for the compressor only, which is part of the condensing unit.
Why must you know the coolant type for your Remote Back Bar Coolers?
The type of coolant will dictate the type of expansion valve needed. The system will default to 134A if not specified.
What is the warranty on the back bar and slide top bottle coolers?
Both types of units have 1 year manufacturers warranty.
What is “unfinished” in the description?
Galvanized steel.
Is there a warranty on refrigeration parts?
Refrigeration parts come with a 90 day warranty.
Underbar
What is the thickness of your bar die wall?
5-1/2" (inches)
Why must we specify the “series” number for your condiment tray?
Our condiment trays are attached to our ice bins by hanging on the back splash. Since each series has a different size splash it is necessary to be series specific.
Bleach and chlorine based cleaners will cause pinholes. This also voids the warranty as it is not a manufacturer’s defect.
Ice bins: food grade silicon. Bar Sinks: 2 ply epoxy.
Which units come pre-drilled to accommodate a speed rail?
All workstations are pre-drilled. You may request to have a unit pre-drilled for an additional cost.
Do you have the hanging speedrails?
Yes. These are meant for hanging on another Royal Series single speedrail to make it a double, not to hang onto the piece of equipment itself.
What gauge stainless steel are your products made of?
Underbar and hand sinks are made of 20 gauge stainless steel.
What is the diameter of the legs?
We use 1-5/8” diameter legs on all underbar.
How do I order a cover for a specific ice bin?
We use universal ice bin cover model numbers for full and partial sliding covers. Use the appropriate model number for the partial or full cover and specify with a note which ice bin it will be used for.
Shipping
Can underbar that is normally not crated be crated at the request of the customer?
Yes, we build our crates here. There will be additional charges. Example: For 1 bar sink we would charge an additional $30.
How many hand sinks are shipped in a carton?
The most that can go into one box is five (5).
What freight class do you ship at?
Our LTL freight ships at class 125.
What are your transit times?
We ship nationwide and utilize various Freight companies to meet our needs for each region, so transit times may vary.
Where do your products ship from?
Our underbar ships from the main building at 100 Haul Road, Wayne, NJ. Our plumbing items ship from our new warehouse down the street at 400 Newark Pompton Turnpike, Wayne NJ.
Do you ship internationally?
We will ship to Canada.
What is the maximum weight that can ship via UPS Ground?
150 lbs.
What is your return policy?
Return authorization must be requested within 90 days. No returns are to be made to Krowne without first obtaining a return authorization. No returns will be accepted by Krowne without such prior authorization. Returns are subject to a 25% restocking fee. Returns must be shipped back to the factory freight prepaid. Items returned must be in new complete resalable condition. Items made to customers specifications or specially ordered may not be returned. Royal Series underbar and any underbar production items are non-returnable as they are made-to-order.
How soon do you ship after receiving an order?
We try to ship all in stock items within 24-48 hours of receiving the order. Generally, if an order is received before 12pm ET, we will try to ship same day.
Ice Bins
What type of screws should the customer use to attach speedrails in the field?
Standard Series: #10 5/8” Sheet Metal Screws. Royal Series: #12 5/8” Sheet Metal Screws. These are not supplied by Krowne.
What is the difference between a partial and full ice bin cover?
A partial cover is required if the ice bin has bottle wells, leaving space on each side for those to sit in the bin. A full cover will cover the entire ice bin from front to back and left to right; Bottle wells cannot be used with this cover.
How do I convert the drain to fit a standard 1-1/2” PVC connection?
You need a 1-1/2” x 1” ST bushing, which should be carried at most/all plumbing and hardware stores. ST stands for “socket by thread”.
I need more plastic bottle wells for my ice bin. How do I order them?
Ice bins come with 2 bottle wells, so use model number C-43 to order a 2 pack. A 6 pack can be ordered with model number C-21.
My ice bin is leaking. What do I do?
What if the drain on my cold plate is stripped?
A 1/2 inch tap can be used on Ice Bins with cold plates if threading becomes stripped.
Low Lead Compliance
What is the new lead reduction legislation?
Previously, lead free has been classified as an 8 percent maximum weighted average lead content in products that contact drinking water as well as faucets used on hand sinks and underbar equipment. However, two states — California (AB1953) and Vermont (S-152) — have passed new legislation that limits the amount of lead in certain plumbing fixtures to 0.25 percent.
What States does it affect?
Effective January 1, 2010, only plumbing and piping products that meet the new low lead requirements may be sold in California and Vermont. Although other states have not yet been affected and may continue to sell their current NSF approved products, a few states are in the process of trying to enact similar low lead legislations. It is expected that most states will adopt comparable regulations in the future.
What is the main cause of lead in drinking water?
The Plumbing Manufacturers Institute (PMI) has disclosed that due to advancements in materials and the manufacturing process, lead levels have been reduced to negligible amounts. Presently, old pipes and copper plumbing system components used to distribute water is the main contributor of very small amounts of lead in water.
Will Krowne products meet the new lead regulations?
All Krowne plumbing fixtures have always met the National Sanitation Foundation (NSF) standards for lead content. In order to adhere to the new standards in California and Vermont, Krowne has introduced a new low lead product line that fully complies with the new requirements. The product line will carry the new NSF/ANSI Standard 61- G certification mark.
When will the new low lead product line be available?
Most items are currently in stock and available for immediate shipment. In order to eliminate confusion, Krowne has added an L to the end of the model numbers for the new low lead fixtures. For example, a low lead 14-812 is a 14-812L. All low lead products will be marked on their packaging with an easily distinguishable low lead green frog logo.
Where can I find more information on the lead reduction legislation?
| California State Assembly: |
www.assembly.ca.gov |
| NSF International (NSF): |
www.nsf.org |
| International Association of Plumbing and Mechanical Officials (IAPMO): |
www.iapmo.org |
| Plumbing Manufacturers Institute (PMI): |
www.pmihome.org |
| Plumbing-Heating-Cooling Contractors Association (PHCC): |
www.phccweb.org |
| Vermont Department Of Health: |
http://healthvermont.gov/enviro/lead/links.aspx |
| Vermont Office Of Attorney General: |
http://www.atg.state.vt.us |
| Legislation Across The Country: |
www.weareleadfree.net |
