Our faucets and small items typically come with a barcode label. Underbar equipment is not usually bar-coded, however it can be provided if desired.

Yes, our casters fit a variety of other manufacturer's equipment. Please refer to our cross-reference search to find the right caster for your model.

For underbar equipment (not refrigeration), the serial number contains the month and date the equipment was built. For example, if you have serial number 100300060009. The first two digits are “10”, indicating it was built in October. The last two digits are “09”, indicating it was built in 2009. The rest of the numbers are not related to the date built.

The type of stainless steel we use does not rust. Any rust is usually caused by some other material coming in contact with the stainless steel and transferring rust onto it. This can be cleaned with an AJAX and water mixture or a product like Barkeeper’s Friend and a sponge. Always clean in the direction of the grain.

A Commercial Series faucet will have knob style full turn handles. A Royal Series faucet will have paddle style ¼ turn handles with a built-in ceramic cartridge valve.

All Commercial Series items are covered by a 90 day warranty from date of purchase. All Royal Series items have a 1 year warranty.

All kitchen faucets are installed with a 1.8 GPM aerator, with an optional 2.2 GPM aerator included. All restroom faucets are installed with a 0.5 GPM aerator. All hand sink faucets are installed with a 1/2 GPM aerator. All Pre-Rinses are installed with a 1.2 GPM aerator with a flow rate of 60 PSI.

The type of coolant will dictate the type of expansion valve needed. The system will default to 134A if not specified.

Both types of units have 1 year manufacturers warranty.

Galvanized steel.

Refrigeration parts come with a 90 day warranty.

At this time, no. If we see that this is in high demand, we can re-assess but standard kegs would be too tall to fit in these units.

It can extend the lead time up to a week, but is usually only a few days.

Yes they are.

A customer would still call in to our support team, and we would handle it internally.

Custom is not available, but we will have some new colors available for order.

Custom is not available, but we will have some new colors available for order.

Our condiment trays are attached to our ice bins by hanging on the back splash. Since each series has a different size splash it is necessary to be series specific.

All workstations are pre-drilled. You may request to have a unit pre-drilled for an additional cost.

Yes. These are meant for hanging on another Royal Series single speedrail to make it a double, not to hang onto the piece of equipment itself.

Underbar and hand sinks are made of 20 gauge stainless steel.

We use 1-5/8” diameter legs on all underbar.

We use universal ice bin cover model numbers for full and partial sliding covers. Use the appropriate model number for the partial or full cover and specify with a note which ice bin it will be used for.

These units come standard with a Quick Release faucet, and there is an open 6” space under the unit to access the floor drains.

These are included standard on Alchemy Series units.

We are working on expanding the Alchemy Series selection, but you can seamlessly integrate Royal Series equipment with Alchemy Series units. Not all equipment requires 32.5” working height, generally 30” is sufficient but for central working areas like “The Lab” we recommend going with  the 32.5” Alchemy options.

There are a few minor add-ons available, but generally the Alchemy Series comes fully loaded with all available features.

32.5” is a more ergonomic height for bartenders and will be more comfortable for them to make drinks on throughout their shift. Our Royal Series perfectly integrates next to the Alchemy Series when needed.

Only available on 41” height die wall. Alchemy Series requires 41” total height to allow for more clearance with its increased 32.5” working height.

Predrilled or loose, just like Royal Series. Make sure to request this in the quoting/design phase.

Absolutely, like our other product lines, this equipment is built as separate units and can be laid out in whatever order the customer prefers.

Yes, but there will be a mark up associated with the upgrade. Lead times are increased as well.

We have created the model number KR24-T14-C which is the same unit for customers that want to utilize this unit with Royal Series.

No, only the Thirty-Eight lab is available with pull-out drawers. The rest of the units have cabinet bases with swing doors or an ultra low profile refrigerator option.

Yes, we would have to match the plate that the legs are currently bolted in with. Casters aren’t recommended due to added movement but can be installed. The 28-116S would be the model we recommend.

Either way is available.

Due to the use of all premium quality components, with proper upkeep there should not be issues but we do offer the option to go to all 304 stainless steel at a markup.

They would be pushed up against an open die wall but not attached to wall to allow unit to be pulled out if needed.

In most scenarios, you would want at least 50% of your bartender workstations to be static stations as all station do not need the ability to be changed throughout the day. The remaining 50% can be MoveWell adaptive stations.

No, the Alchemy Series Forty-Eight Lab is available with a refrigerated base as well.

We recommend the KR24-GSB5, Multi-Use Storage Cabinet with pull-out shelves.

Yes, we have more inserts in the works.

The most that can go into one box is five (5).

Our LTL freight ships at class 125.

We ship nationwide and utilize various Freight companies to meet our needs for each region, so transit times may vary.

Our underbar ships from the main building at 100 Haul Road, Wayne, NJ. Our plumbing items ship from our new warehouse down the street at 400 Newark Pompton Turnpike, Wayne NJ.

We will ship to Canada.

150 lbs.

Return authorization must be requested within 90 days. No returns are to be made to Krowne without first obtaining a return authorization. No returns will be accepted by Krowne without such prior authorization. Returns are subject to a 25% restocking fee. Returns must be shipped back to the factory freight prepaid. Items returned must be in new complete resalable condition. Items made to customers specifications or specially ordered may not be returned. Royal Series underbar and any underbar production items are non-returnable as they are made-to-order.

We try to ship all in stock items within 24-48 hours of receiving the order. Generally, if an order is received before 12pm ET, we will try to ship same day.

A partial cover is required if the ice bin has bottle wells, leaving space on each side for those to sit in the bin. A full cover will cover the entire ice bin from front to back and left to right; Bottle wells cannot be used with this cover.

You need a 1-1/2” x 1” ST bushing, which should be carried at most/all plumbing and hardware stores. ST stands for “socket by thread”.

Ice bins come with 2 bottle wells, so use model number C-43 to order a 2 pack. A 6 pack can be ordered with model number C-21.

Refer to the Ice Bin Leak Test manual. Click Here.

A 1/2 inch tap can be used on Ice Bins with cold plates if threading becomes stripped.

Effective January 1, 2010, only plumbing and piping products that meet the new low lead requirements may be sold in California and Vermont. Although other states have not yet been affected and may continue to sell their current NSF approved products, a few states are in the process of trying to enact similar low lead legislations. It is expected that most states will adopt comparable regulations in the future.

The Plumbing Manufacturers Institute (PMI) has disclosed that due to advancements in materials and the manufacturing process, lead levels have been reduced to negligible amounts. Presently, old pipes and copper plumbing system components used to distribute water is the main contributor of very small amounts of lead in water.

All Krowne plumbing fixtures have always met the National Sanitation Foundation (NSF) standards for lead content. In order to adhere to the new standards in California and Vermont, Krowne has introduced a new low lead product line that fully complies with the new requirements. The product line will carry the new NSF/ANSI Standard 61- G certification mark.

Most items are currently in stock and available for immediate shipment. In order to eliminate confusion, Krowne has added an L to the end of the model numbers for the new low lead fixtures. For example, a low lead 14-812 is a 14-812L. All low lead products will be marked on their packaging with an easily distinguishable low lead green frog logo.